Shipping policy
Last updated 5 October 2026.
1. Where we ship, and what it costs
Shipping is free across India. Delivery charges are included in the displayed price. There is no minimum order value and no charge is added at checkout: the price you see is the price you pay.
We ship within India only. We do not ship internationally.
2. How long it takes
Every canvas is made to order, so the timeline has two parts.
| Making and dispatch | 3 to 5 business days from order confirmation |
| Transit: metro cities | 5 to 8 business days |
| Transit: rest of India | 8 to 12 business days |
All figures are business days and exclude Sundays and public holidays. Larger sizes and framed pieces sit at the upper end of the range. Murals, custom wallpaper design and bulk trade orders carry the dates given in their written quote.
3. Tracking
You receive a tracking link by email as soon as your order is handed to the carrier. If you have not received it within 3 to 5 business days of ordering, contact us and we will chase it.
4. Serviceability
Delivery is subject to your PIN code being serviceable by our carrier partners. If we find your PIN code cannot be served after you have paid, we will tell you promptly and return the full amount paid.
5. Packaging, and what to do on delivery
Canvases ship in rigid corrugated cartons with corner protection and moisture-resistant wrap.
Please inspect the parcel on arrival. If the outer carton is visibly crushed, torn or wet, note it with the delivery agent where possible and photograph it before opening. Report any transit damage within 7 days of delivery and we will send a free replacement under our Cancellation and Refund Policy, with pickup of the damaged piece at our cost.
6. Address accuracy and failed delivery
Please check your delivery address and phone number before confirming. Carriers normally attempt delivery more than once. If delivery fails because the address was incomplete or incorrect, or nobody was reachable across the attempts, the parcel returns to us; we will contact you to arrange re-dispatch, which may carry the actual freight cost.
7. Delays outside our control
Weather, strikes, civil disturbance, government restrictions and carrier disruption can delay delivery. We will keep you informed and will not treat such a delay as a cancellation without talking to you first.
Who you are dealing with
This website and store is owned and operated by Kolorkaari Studios Private Limited, a private limited company incorporated in India, trading under the name Kolorkaari.
| Legal name of the entity | Kolorkaari Studios Private Limited |
| Constitution | Private limited company, incorporated in India under the Companies Act, 2013 |
| Directors | Ankit Ahuja and Surinder Kumar Ahuja |
| Registered office and principal place of business | 1st Floor, SCO 35, Anaj Mandi, Pandit Kishan Dutt Marg, Faridabad, Haryana 121002, India |
| GSTIN | 06AAICK1020H1Z0 |
| State | Haryana (Code: 06) |
| Website | kolorkaari.com |
| Customer care email | hello@kolorkaari.com |
| Customer care telephone and WhatsApp | +91 88007 52126 |
| Support hours | Monday to Saturday, 10:00 to 19:00 IST (excluding public holidays) |
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Ankit Ahuja |
| Designation | Director and Grievance Officer |
| hello@kolorkaari.com | |
| Telephone | +91 88007 52126 |
| Address | Kolorkaari Studios Private Limited, 1st Floor, SCO 35, Anaj Mandi, Pandit Kishan Dutt Marg, Faridabad, Haryana 121002, India |
| Hours | Monday to Saturday, 10:00 to 19:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.