Refund policy
Last updated 5 October 2026.
This policy explains when you can cancel, what happens if a canvas arrives damaged or wrong, and when and how money is returned to you. It is written to be specific, so that you can act on it.
Before anything else: these are made to order
Each canvas is printed and finished for you after you order. There is no shelf copy to put back. That shapes the policy below and is why change-of-mind returns are not offered.
1. Cancelling an order
You may cancel free of charge at any time before your order is dispatched, in practice a window of about 3 to 5 business days from when you place it.
To cancel, email hello@kolorkaari.com or call or WhatsApp +91 88007 52126 with your order number. Once an order has been dispatched it can no longer be cancelled, but clause 2 still applies to it.
On cancellation before dispatch, the amount paid is refunded in full, with no deduction, to the original payment method.
Murals, custom wallpaper design, custom sizes and bulk trade orders are quoted individually. The cancellation terms in the written quote apply to them; where the quote is silent, this policy applies.
2. Damaged, defective or incorrect items: free replacement
We replace the item free of charge if, within 7 days of delivery, any of the following applies:
- the canvas arrived damaged in transit;
- the canvas has a manufacturing or print defect;
- you received the wrong artwork, wrong size, or wrong frame;
- the order arrived incomplete.
Because each piece is made to order, we do not accept returns for change of mind, or because the artwork suits the room differently than expected. We also cannot treat minor colour variation between your screen and the print as a defect; see our Terms.
3. How to raise a claim
- Email hello@kolorkaari.com or WhatsApp +91 88007 52126 within 7 days of delivery, with your order number and photographs of the item and of the outer packaging.
- We acknowledge within 48 hours.
- If the claim is accepted, we arrange pickup of the item at our own cost. You are never asked to pay return freight on a damaged, defective or incorrect item.
- Keep the original packaging until the claim is closed, as the carrier may need to inspect it.
An unboxing photograph or video is not compulsory, but it settles a transit-damage claim quickly and we recommend taking one.
4. What you receive
A free replacement: the same artwork, size and mount, made again and dispatched at our cost, on the timelines in our Shipping and Delivery Policy. There is no fee of any kind.
If a replacement cannot be made (for example, because the artwork is no longer available), or if the replacement also arrives damaged or defective, we refund the full amount paid for that item, including any charges.
5. Refund timelines
Where a refund is due under this policy (a cancellation before dispatch, an order we cannot fulfil or deliver, or an item we cannot replace):
| We initiate the refund | Within 3 business days of the cancellation, or of approving the claim |
| Credited to you | Within 5 to 7 business days of initiation |
| Method | Always to the original payment method |
The final leg depends on your bank or card issuer and is outside our control. We will give you the payment gateway's refund reference so you can trace it.
6. Failed, duplicate or cancelled payments
If money was debited but the order did not complete, or you were charged twice, the amount is returned automatically to the source. If it has not reached you within 5 to 7 business days, contact us with the transaction reference and we will pursue it with the gateway on your behalf.
7. Orders we cannot deliver
If your PIN code turns out not to be serviceable, or delivery fails for a reason not attributable to you, we cancel the order and return the full amount paid.
Who you are dealing with
This website and store is owned and operated by Kolorkaari Studios Private Limited, a private limited company incorporated in India, trading under the name Kolorkaari.
| Legal name of the entity | Kolorkaari Studios Private Limited |
| Constitution | Private limited company, incorporated in India under the Companies Act, 2013 |
| Directors | Ankit Ahuja and Surinder Kumar Ahuja |
| Registered office and principal place of business | 1st Floor, SCO 35, Anaj Mandi, Pandit Kishan Dutt Marg, Faridabad, Haryana 121002, India |
| GSTIN | 06AAICK1020H1Z0 |
| State | Haryana (Code: 06) |
| Website | kolorkaari.com |
| Customer care email | hello@kolorkaari.com |
| Customer care telephone and WhatsApp | +91 88007 52126 |
| Support hours | Monday to Saturday, 10:00 to 19:00 IST (excluding public holidays) |
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Ankit Ahuja |
| Designation | Director and Grievance Officer |
| hello@kolorkaari.com | |
| Telephone | +91 88007 52126 |
| Address | Kolorkaari Studios Private Limited, 1st Floor, SCO 35, Anaj Mandi, Pandit Kishan Dutt Marg, Faridabad, Haryana 121002, India |
| Hours | Monday to Saturday, 10:00 to 19:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.