FAQs

General

Q: Are your paintings handmade? A: Yes, all our artworks are 100% handmade on premium 10 oz cotton canvas.

Q: Do you offer framed paintings? A: No, to ensure safe and cost-effective international shipping, all paintings are shipped rolled in a protective tube.

Custom Orders

Q: Can I request a custom painting? A: Yes! We offer custom sizes and modifications. Contact us before purchasing to discuss your requirements.

Q: Do you provide extra canvas margin for stretching? A: Yes, we add 5 inches extra to all paintings to allow for proper gallery wrapping.

Shipping & Delivery

Q: How long does it take to process my order? A: Processing time is 7-10 business days before shipping.

Q: What shipping carriers do you use? A: We ship worldwide via FedEx, DHL, UPS, and TNT, with tracking provided.

Q: How long does shipping take? A: Worldwide delivery usually takes 3-5 business days, but customs processing may cause delays.

Q: Who is responsible for customs and import duties? A: Buyers are responsible for any customs fees, duties, or import taxes imposed by their country.

Returns & Cancellations

Q: Can I cancel my order? A: Yes, cancellations are accepted within 24 hours of purchase. Once shipped, cancellations are not possible.

Q: Do you accept returns? A: No returns or refunds as all paintings are custom-made. However, replacements are provided for shipping damages.

Q: What if my painting arrives damaged? A: Report damages within 48 hours of delivery with photo evidence, and we will provide a replacement painting.

Payment & Support

Q: What payment methods do you accept? A: We accept PayPal, credit/debit cards, and other secure payment gateways.

Q: How can I contact you? A: We respond to messages within 12 hours. Our support is available in English only.